AKTAS Industry Equipment
Shipping and return policy
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Return window
30 days
Refund processing
2 days
Free cancellation
24 hours
Defect reporting
48 hours
Returns
EligibilityUnused, in original condition and packaging
Time frame30 calendar days from date of receipt
RequiredReceipt or proof of purchase
ProcessContact us with order ID and reason → receive RMA number → ship in original packaging
Refunds
MethodReturned to original payment method
TimelineProcessed within 2 days of receipt and inspection; bank processing times may vary
NotificationYou will be notified once the return is received and reviewed
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Cancellations
Damaged or defective items
Reporting windowContact us within 48 hours of receiving the item
ResolutionReplacement or full refund — return shipping costs covered by AKTAS Industry Equipment
ExchangesAvailable for defective or damaged items only — same product replacement
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To initiate a return, exchange, or cancellation, contact us and provide your order ID and the reason for your request. We prioritise your satisfaction and aim to resolve all cases promptly.